It is The Diamond Shop’s intent to offer the best price for diamonds in New Zealand as well as the best service.
If you have found a diamond from a competitor that we do not have in our shop or that is not listed on our website, please fill in our contact form or call one of our Diamond Consultants (0800 888 757) who will find a similar diamond for you at the best price.
1. The Diamond Shop is a New Zealand owned and operated company doing business primarily in New Zealand.
2. The Diamond Shop Guarantee applies to retail sales for personal use only. It does not apply to trade sales.
3. The Diamond Shop Guarantee compares the price of certified diamonds offered in our shop or on our website: www.thediamondshop.co.nz to the price for other diamonds offered for sale by other diamond retailers in New Zealand.
4. All other diamonds against which a comparison is made with a The Diamond Shop diamond must have a GIA or AGSL grading certificate and be of the same cut, colour, clarity, weight, fluorescence, and be consistent with all other diamond grading characteristics. We will review the competing diamond and decide, at our sole discretion, if the competing diamond is in fact comparable.
5. The Diamond Shop Guarantee does not apply to diamonds being sold privately or unique discounted offers. Local GST (goods and service tax), and shipping and handling costs are included in all cost comparisons.
6. The Diamond Shop Guarantee can only be claimed ‘before’ you purchase from us. It does not apply to pricing or typographical errors made by us.
7. Verification Procedure: You must provide us with a copy of the competing diamond’s grading certificate and a link to a website offer with the diamond’s published price before you purchase a diamond from us. Claims are limited to one diamond per customer. We will verify all information of competing offers and decide, at our sole discretion, as to the validity or not of the competing offer. If the competing offer is found to be valid, we will better the competitor’s price.
8. We reserve the right to approve or deny requests for a price, amend the terms of The Diamond Shop Guarantee, or terminate The Diamond Shop Guarantee at our sole discretion.